Welcome to our FAQ section. Here, you'll find a compilation of frequently asked questions regarding our services.
If you can't find the answer you're looking for or need further assistance, please contact a member of the StudentSafe team by emailing stswithuns@studentsafe.com or calling 01962677661.
Our customer service team is available Monday to Friday between 9.00am and 4.00pm to assist you with any non-urgent enquiries.
How do I register?
To register, simply click on the "register" button located in the bottom right corner of the Parent App. You'll need to provide your email address, which must match the one you've registered with the school for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you'll be prompted to set up your password.
My email will not work when registering?
If your email address doesn't match the one registered with the school, please contact office@stswithuns.com to update your details on the school’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn't receive a code, it's likely that your mobile number doesn't match the records held by the school. Please contact office@stswithuns.com to update your details.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there's enough demand and if they fit within the current routes. Feel free to contact us at stswithuns@studentsafe.com for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren't available, we understand exceptional circumstances may arise. Please email us at stswithuns@studentsafe.com for assistance.
How will billing work?
If I book my child on the bus but they do not travel, will I still be charged?
Yes.
How do I cancel / give notice for the bus service?
Please contact stswithuns@studentsafe.com
What if I need to amend my travel arrangements before the start of a term?
Please email us at stswithuns@studentsafe.com, and we'll assist you.
What if I need to amend my travel arrangements after the start of a term?
You'll be asked to update your booking to reflect your child's schedule.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe Parent App for bus tracking and updates.
If the bus hasn't arrived, contact the StudentSafe control centre at 01962 677661.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you'll need to arrange their journey to School and please notify us at stswithuns@studentsafe.com